Return & Exchange

Return & Exchange Policy

  1. Estimated time of delivery for the products is 2 – 3 working days.
  2. If you have any queries about your delivery, please feel free to email us
  3. The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
  4. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties”.


Exchange Policy:

  1. We accept requests for exchange within 7 days of delivery of the product to the customer only if there is a manufacturing defect
  2. To be eligible for a exchanged, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  3. To complete your return, we require a receipt or proof of purchase
  4. Return/ exchange of an exchanged product is not allowed.
  5. Return/Exchange of a discounted product is not allowed.
  6. Sale Items – In order to maintain fair prices, there is no refund or exchange for sale items. 
  7. Items sold under promotions, or at a discounted price cannot be exchanged or returned. In this case all sales are final. 
  8. We have a no refund policy and a credit note will be issued in case of any returns.
  9. Cancellations can be done within one hour of the order. For any cancellations of a confirmed order, please get in touch with us immediately at


Shippping Policy:

  1. Shipping cost per shipment upto 5 kg will be 18 Aed within UAE
  2. International Shipping Rates are computed based on shipping destination which is available at check out page.Receive your order within 5-15 working days. (Based on shipping location).
  3. On bill amount 200 aed and above shipping will be free within UAE.
  4. For international orders custom and duties to be paid by customer
  5. The customer needs to pay 18 aed of return shipping charge for any item to be exchanged within the period. (for local orders only).
  6. Re-shipment charge for exchanged products will be applicable

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AED United Arab Emirates dirham